Refund policy

Returns & Exchange

We want you to love your purchase however, we do understand some pieces are not quite right for your space. In this case you may return your product, unused and in its original packaging within 7 business days of receiving your order for a full store credit. Please email hello@kastillo.com.au for a Return Reference Number and more details. Please ensure your order is securely wrapped as we will not be responsible for any damage that may occur during transit. You will be responsible for the return courier charge.